Deposits: In order to reserve the date and time of reservation, a $10 deposit must be made for each appointment. Reservations are on a first come first served basis. Please, don’t wait to put down the deposit. Deposits are not refundable and will be used toward the service or used as a cancellation fee.
Cancellations: Any cancelled appointments or a reschedule within 24 hours, the deposit will be used as a cancellation fee. Please, reschedule before 24 hours to avoid any cancellation fees. You can only reschedule 1 time before you forfeit your deposit. Any no shows will not be able to rebook (never ever).
Time: Please show up on time. Tardiness cuts on your lash time. I do cap my appointments for fills at 1 hour 30mins and full sets at 2 hours and 15mins. If you would like to schedule extra time, it will be $10 for an additional 20 mins and it will have to scheduled ahead of time. If you are early, please wait outside until the previous appointment is finished. My clients have their eyes shut and their purses out and it’s their private time. Please be respectful. If you are late and need to reschedule, your deposit will be forfeited and a new deposit will be needed for the reschedule.
Grace period: My work is guaranteed for 24 hours from the time of your appointment. Any time after 24 hours, will be considered a mini fill or a fill. If you wear any moisturizer or face makeup (includes foundation, powder, eyeliner, strip lashes or eyeshadow) you forfeit the guarantee.
Retention: Please, come with lashes clean. Make sure to wash and scrub your lashes before appointment for best retention. Must have 40% retention for it to be a fill. Keep in mind, if you come in with less than 40%, your lashes won’t reach its fullness in a fill. Come in with less than 25% lashes, a full set price is required.
New fill clients: Consultations are recommended. Please, be open to a new set. Will not do work over other lash artist work unless it’s the work is clean and have at least 40% retention. Lashes must be done at a reputable artist. Will not do work if the artist works from a house. It is very important your lash artist is not only lash certified but also a licensed esthetician. Consultations are free.
New clients: All new clients must fill out a client intake form or will not perform service. Come in with a clean face, freshly washed, especially around the eyes, before arriving. Do not wear any makeup or moisturizer. Stop wearing mascara, strip lashes, or eyeliner at least 2 to 3 days before your lash appointment. Any residue will hurt lash retention. If these instructions are not followed, we can still perform the lash service but the work will not be part of the 24 hour guarantee grace period.